Embroidered Autumn Maple Leaf Sweatshirt

## Refund & Return Policy for Custom Embroidered Shirts

At **BookSpines and Thread**, each embroidered shirt is custom made with care just for you. Because every item is personalized, made-to-order, or specially created, we do **not accept returns, exchanges, or cancellations** once production has started.

Custom Order Policy

All custom embroidered shirts are considered final sale. This includes shirts with personalized names, custom wording, special colors, logos, designs, sizing requests, or any item made specifically for your order.

Refunds & Replacements

Refunds or replacements are only offered if:

The item arrives damaged

The embroidery has a production error

The wrong item, size, color, or design was sent

There is a clear mistake made on our end

To request a replacement or correction, please contact us within **3 days of delivery** with your order number and clear photos of the issue.

***Customer-Provided Details***

Please double-check all spelling, names, dates, thread colors, shirt sizes, and design details before submitting your order. We are not responsible for errors submitted by the customer or for sizing issues once the shirt has been embroidered.

*** Sizing***

Since each shirt is custom embroidered, we cannot accept returns or exchanges for incorrect size selection. Please review the size chart carefully before ordering.

*** Order Changes & Cancellations***

Changes or cancellations may be accepted only if production has not started. Once your shirt has been embroidered or materials have been prepared, the order cannot be canceled or changed.

*** Care Instructions***

To protect your embroidery, wash inside out on a gentle cycle with cold water. Lay flat to dry or tumble dry low. Do not bleach or iron directly over the embroidery.

Thank You

Thank you for supporting handmade, custom-created apparel. Every piece is stitched with care, and we want you to love your order.

Shipping Policy

BookSpines and Thread

Thank you for shopping with BookSpines and Thread. Each item is carefully made, packed, and shipped with love. Please review our shipping policy before placing your order.

Processing Time

Most heat pressed shirts, sweatshirts, hoodies, and literary accessories are made to order.

Please allow 3–5 business days for your order to be created before it ships. During holidays, sales, or busy seasons, processing times may be slightly longer.

Custom or personalized items may require additional processing time.

Shipping Time

Once your order has been processed, shipping time depends on the carrier and shipping method selected at checkout.

Estimated shipping times are typically:

Standard Shipping: 3–7 business days Priority Shipping: 2–4 business days, when available

Shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your order size, weight, and delivery location.

BookSpines and Thread may occasionally offer free shipping promotions.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before placing your order.

BookSpines and Thread is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, the customer may be responsible for additional shipping costs to resend the order.

Lost, Delayed, or Stolen Packages

Once a package has been handed to the shipping carrier, BookSpines and Thread is not responsible for carrier delays, lost packages, or stolen packages.

If your tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier directly to file a claim.

We are happy to assist by providing tracking information, but we cannot guarantee replacement of packages marked as delivered.

Damaged Items

If your order arrives damaged, please contact us within 3 business days of delivery with photos of the item, packaging, and shipping label.

We will review the issue and work with you on a replacement or resolution when appropriate.

Local Pickup or Delivery

Local pickup or delivery may be offered when available and must be arranged before checkout or through direct communication with BookSpines and Thread.

Order Changes

Because many of our items are made to order, changes to shipping address, size, color, or design must be requested as soon as possible.

Once production has started or the order has shipped, changes may not be possible.

Questions

For shipping questions, please contact us at:

BookSpines and ThreadEmail: vonda@bookspinesandthread.com

Thank you for supporting our small business and wearing your words with us.